How to deal with defensive people

A co-worker responds with anger whenever someone disagrees with him. A husband retreats into silence whenever he gets into an argument with his wife. An employee buries her boss in piles of irrelevant information whenever she is asked a question.

About the Author
Jim Tamm

Jim Tamm

Jim Tamm is a former judge and an expert in building collaborative workplace environments, with 40 years experience in the field of alliance building and conflict resolution. As a Senior Administrative Law Judge for the State of California for 25 years Jim mediated almost 2,000 employment disputes.